SUPPORTING aSSOCIATIONS

The ATA – promoting excellence, growth and leadership in the Australian Contact Centre Industry.

The ATA seeks to address the growth and development needs of all individuals and organisations within its membership base through the delivery of various events and programmes. The ATA provides comprehensive, independent and quality professional development, information, mentoring and networking services to the industry.

The ATA seeks to be the voice that represents the Contact Centre industry in Australia and support and champion growth, innovation and success at every level – individual, organisation and region. For more details visit, www.ata.asn.au

Hong Kong Call Centre Association (HKCCA) is a non-profit organisation representing the contact centre and on-line customer service industries in Hong Kong, Macau and Southern China. The Association was formed in September 1999 with a mission to help contact centers and on-line customer interaction within the region improve their service quality and productivity by deploying the best management practices and latest technologies. It focuses to promote excellence in three main areas: Process Improvement, People Management and Technology Application.

The International Institute for Outsource Management (www.Int-IOM.org) is the only global organization dedicated to the development and support of outsourcing service providers across the full sourcing spectrum. With regional offices in Milan, Nairobi, Kuwait City, Hong Kong, Beijing and Wuxi the IIOM brings innovative, affordable and relevant results that reflect the global buying behavior.