LIST OF SPONSORS

GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions. With around 1,000 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre, office-based and Unified Communications (UC) users. GN Netcom’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.
 
Jabra products have consistently received numerous product and design awards including the CES Innovation, iF product design, Red Dot Mobile Choice Best Accessory, T3 Gold, and CNET Editor’s Choice. GN is listed on the Copenhagen Stock Exchange. For more details please see www.jabra.com

Verint® Systems is the leader in analytics-driven workforce optimisation, helping organisations globally to enhance customer service, optimise staffing and improve business processes in the contact centre, as well as branch and back-office operations. Verint’s Impact 360® Workforce Optimisation software suite provides functionality for: call recording and quality monitoring; workforce management; speech and data analytics; performance management; customer feedback surveys; eLearning and coaching. Using Impact 360 Workforce Optimisation, organisations can capture and analyse customer interactions, uncover business trends, discover the root cause of employee and customer behavior, and more effectively make decisions that positively impact the quality and efficiency of customer service. For more information, please call +63 2 479 5449, email: marketing.apac@verint.com or visit www.verint.com.

Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for the contact centre, enterprise IP telephony, and business process automation. Interactive Intelligence is positioned in the leaders quadrant of the Gartner 2009 Contact Centre Infrastructure, Worldwide Magic Quadrant report, and was recently awarded Frost and Sullivan’s “Technology Company of the Year, Contact Centre, North America, 2010”. Headquartered in Indianapolis (USA) the company employs approximately 650 people. It has six global corporate offices with sales offices throughout North America, Europe, Middle East, Africa, Australia and Asia Pacific. Interactive Intelligence in Australia can be reached at +61 2 8918 4800 or info_aunz@inin.com. For more information visit www.inin.com/au-nz

Noble Systems Corporation (NSC) is a global leader in contact centre technology solutions, providing innovative products since 1989. Tens of thousands of agents at 4,000+ client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, workforce management, and real-time reporting and management tools. Based in Atlanta, GA, with offices around the globe, NSC was the first vendor to offer an open, scalable, fully-distributed platform. For more information, call +61 (02) 8222 0500 or visit www.noblesystems.com.au

RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organisations deliver exceptional customer experiences across the web, social networks and contact centres, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organisations around the globe. To learn more about RightNow, go to www.rightnow.com.