PANEL OF sPEAKERS

• 
  Mark Dougan
  Managing Director, ANZ
  Frost & Sullivan
• 
  Shivanu Shukla
  Associate Director, ICT Practice, APAC
  Frost & Sullivan
• 
  Professor Morris Pentel
  Chairman
  Customer Experience Foundation
  
• 
  Michael Powrie
  Managing Director - ANZ
  GN Netcom
• 
  Paul Luketich
  Managing Director
  Noble Systems
• 

  Brady Jacobsen
  National Manager,
  Customer Contact Channels
  Australia Post

• 
  Andy Cranshaw
  GM of Professional Services
  Datacom South East Asia
  
• 
  Gavin Keeley
  CTO
  Hollard Insurance
  
• 
  Greg Tanna
  Founder & Managing Director
  Tanna Partners

• 
  Kristin Haynes
  Head of Customer Experience Design and Implementation
  Vodafone Hutchison Australia
• 
  Jennifer Rufati
  Head of Customer Operations
  Westpac Banking Corporation
• 
  Steve Mitchinson
  National Chairperson
  Australian Teleservices Association
• 
  Ian Aitchison
  CEO
  COPC Asia Pacific
•